Privacy Policy

The Big Fix, part of Letchworth Garden Shed CIC · Completed 17/11/2024

Our contact details

The Big Fix, Letchworth Garden Shed CIC (also ‘Letchworth Garden Shed’, ‘LGS’ and the ‘BIG FIX’)
69 Leys Avenue, Letchworth Garden City, Hertfordshire, SG6 3EF
Phone: 01462 683256
Email: bigfix@letchworthgardenshed.com / letchworthgardenshed@gmail.com

The type of personal information we collect

We currently collect and process your name, phone number and email address when you book a slot for one of our repair events. We may also take and use a photo of you and your repaired item for our website / social media; you can opt out at any time, see below.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To book your item in for repair using our third party booking system (Tito, whose privacy policy can be found at ti.to/privacy)
By the receipt of emails sent to us either using direct emails to any one of our email accounts and or via any contact form we may or may not use on our website www.thebigfix.co.uk
From filling out forms at any of our events
Having your photo taken with your repaired item during and or after repair

We use the information that you have given us in order to:

Offer you a volunteer repair at one of our events.
To enable us to communicate with you via email and phone if needed.
To use a photo of you and or your repaired item for our website(s) and or for social media posts on, but not limited to, Facebook, Instagram and TikTok.

We will NEVER send you spam emails, calls or texts or sell your data.

Under exceptional circumstances, we may share this information. If we have genuine concerns about an adult or a child being neglected or abused, or that an adult can’t look after themselves, we have a duty to notify the Hertfordshire County Council’s safeguarding team and/or other Councils where appropriate. If we feel that anyone is in immediate danger, we have a duty of care to call the police. In these cases, but these cases only, we may help the authorities with their inquiries by supplying the identifying details we hold, such as the name, email address and phone number of the person or people involved.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting bigfix@letchworthgardenshed.com and or letchworthgardenshed@gmail.com
(b) We have a contractual obligation.
(c) We need it to perform a public task.

How we store your personal information

Your information is securely stored. Information you have provided to book in your repair is held securely by ti.to along with us, the ‘Big Fix’, in an electronic and or paper form.

We may use either paper or electronic forms to be filled out at our events by those attending. These (paper forms) are destroyed within 2 months of the event.

Electronic forms are kept for a max period of 3 months before being securely deleted unless otherwise needed for purposes of storing details of volunteer repairers which may include personal information such as your date of birth, address and other relevant information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at bigfix@letchworthgardenshed.com and or letchworthgardenshed@gmail.com or call 01462 683256 or drop by at 69 Leys Avenue, SG6 3EF if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at bigfix@letchworthgardenshed.com and or letchworthgardenshed@gmail.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 · ICO website: https://www.ico.org.uk